3 INGREDIENTS TO CUSTOMER GROWTH

Know their business.
Solve their pain.
Prove it.

Summit9 is a consulting firm that helps start-up to scale-up companies increase customer revenue, nail PMF and GTM fit, and unlock paths to profitable growth. 

No “best practice” checklists. 100% direct, hands-on work in your business. 

img-mat-1
img-elements-3
img-bwt-2
img-mat-1
img-elements-3
img-bwt-2
Customer Retention & Growth

Drive expansion, get control of renewals and hit NDR, ACV and LTV targets. SMB to Enterprise, multiple verticals at SaaS, Services and Systems Integration firms.

Strategy & Operations

Leverage the strategies that drive business transformation at named brands to get your roadmap on lock, operations tight and results coming in.

[NEW] Agentic AI

Now starting projects! Explore autonomous agentic, human-in-the-loop and AI-enabled automations. Helping small businesses find efficiencies in their operations for less cost, one task at a time.

Get a proven expert to grow your accounts.

Add Your Heading Text Here

Customer Value Blueprint

Your path to value lives in the day-to-day story of their business. Take the first step towards owning the plot. This starter framework kit helps you quickly understand your customer’s business and map out where and how to get their wins—so you can expand deeper into the account with real impact. 

Revenue Flow & Costs

How your customer's business makes money, where it moves, what's kept.

Jobs to Be Done

Understand the pains in their business processes, CX/EX, tech stack and workflows.

KPIs + The Maths

KPIs mapped at every step gets meaning in the roadmap and builds the business case.

Priority Use Cases

Pinpoint the areas where your solution creates the most impact.

Roadmap + Account Plan

Define "what's next" and get it in pipeline.

Growth. Realized.

Air-drop a heat-tested land and expand professional with technical chops, high P&L fluency, broad vertical expertise and strong business acumen where you need it most. 

The Nuts and Bolts

From frameworks to real work. 20+ years. SMB to Enterprise. 

1,000s of use cases designed and delivered, strategies deployed, software implemented, and programs managed, from go-to-market to business and digital transformation. 

Industries – name it: Financial services, healthcare and life sciences, sports, media and entertainment, B2B commerce, technology, utilities, automotive, real estate, construction and more. 

Customer Value Blueprint

Your path to value lives in the day-to-day story of their business. Take the first step towards owning the plot. This starter framework kit helps you quickly understand your customer’s business and map out where and how to get their wins—so you can expand deeper into the account with real impact.  

Revenue Flow & Costs

How their business makes money, where it moves, how much is kept.

Jobs to Be Done

Business processes, CX/EX roles, and tech that keep the train on the tracks.

KPIs + The Maths

KPIs mapped at every step puts meaning in the roadmap and builds the business case.

Priority Use Cases

Pinpoint the areas where your solution creates the most impact.

Growth. Realized.

Air drop a heat-tested land and expand professional with technical chops, high P&L fluency, broad vertical expertise, and strong business acumen where you need it most. 

The Nuts and Bolts

From frameworks to real work. 20+ years. SMB to Enterprise. 

1,000s of use cases designed and delivered, strategies deployed, software implemented, and programs managed, from go-to-market to business and digital transformation. 

Industries – name it: Financial services, healthcare and life sciences, sports, media and entertainment, B2B commerce, technology, utilities, automotive, real estate, construction and more.

Get traction on your roadmap.

Solve roadblocks to scale and turn vision into revenue by connecting strategy to the product, GTM, and operations.

Customer Value + Business Vision


Get clear on real, measurable customer value for your ICP and identify where the business vision, product roadmap, and GTM are off track.

Operational Architecture & Execution


Map business processes across the customer and employee experience to uncover inefficiencies, tech gaps, and revenue blockers. Make a plan, then get to work.

Product Roadmap & Feature Prioritization


Ensure the product being built is the product customers will buy, with features prioritized based on real-world needs.

Revenue Model & Monetization


From P&L to pricing strategy, ensure unit economics are clear...knowing the costs, margin and revenue targets needed to hit goals at the price customers are willing to pay.

DrHR: SaaS

CEO needed strategic and operational support to get the product launch on track and a phase 2 roadmap in place. 

Alonsera: Services

The client, a consumer goods delivery firm is facing significant operational roadblocks. These inefficiencies are reducing ability to capture available demand while also impacting profit margins during the transit phase of their business.

Bridging Business Vision with Execution.

Multi-agent workforce for SMBs

Increase output without more headcount.

Tame the complexity, augment your operations, and meet this new era head on.

Margins are tight. The cost of serving customers and managing staff is only going up. The investment and tactics required to get leads changes the moment you get in a groove. None of your software actually works in sync and no one has the time to make it work better. 

Examples:

  • Office Management
  • General Operations
  • Reporting & Finance
  • Marketing & Sales
  • Customer Service
  • Map Workflows & Prioritize

    Analyze sticking points in your operations to find high-impact workflows suitable for AI intervention.

  • Use Case & Requirements

    Isolate the tasks and determine how AI can create leverage that is right-sized for your business—whether through structured task automation (repetitive, rule-based) or agentic AI (adaptive, decision-driven).

  • Deploy

    Implement automation for structured tasks and agentic AI for autonomous and human-in-the-loop processes, ensuring seamless execution with minimal disruption.

  • Monitor & Optimize

    Continuously refine Ai accuracy, decision making, and impact on efficiency, cost, and revenue - until it's a natural part of your business.

CUrIOUS?


Book some time.

Consulting

Fixed bid project or retainer, fair terms.

Full-Time

Looking for a dedicated resource? Let's discuss employment options.